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1 year ago · · Comments Off on Case Management workshop by Dr Shanthy Parameswaran

Case Management workshop by Dr Shanthy Parameswaran

Samutthana managed to organise workshops virtually for nearly three years since the pandemic. This workshop by Dr Shanthy Parameswaran was the first physical workshop organised by Samutthana since the COVID-19.

The ‘Case Management’ workshop by Dr Shanthy was conducted on the 12th of March, 2023 at the Samutthana premises in Aunty Cookie’s Café. The workshop gave the a thorough understanding of the various case management styles for the professionals who attended. The workshop was highly beneficial for both trainee counsellors and professional counsellors as they became aware of the effectiveness of different minds working together on a case. The budding and aspiring counsellors, after participating in the session, gained confidence in their pursuit of becoming successful counsellors. The session was a wonderful learning experience for those looking for a thorough understanding about different types of cases and managing them with ease.

The workshop was a success even though it had only a handful of people due to few participants that could not attend it at the last moment. Almost all the queries regarding case management were solved in this 2-hour session and all the participants were enriched with the necessary strategies they need to improve in counselling. All the essential aspects of counselling and case management were discussed in this session. Some of them are:

  • Good communication
  • Listening skills
  • Confidentiality
  • Empathy and understanding
  • Non-judgemental approach

The participants were also privileged to learn some of the vital aspects of counselling, such as:

  • Generalising
  • Identification
  • Musing
  • Pre-empting

Interactive Session

The course was organised in an interactive way where participants came up with a few questions as per their ability and understanding. This unique feature of the session made it a more interesting one.


The feedback of the participants on the workshop went beyond our expectation. Since, Dr Shanthy, an expert herself, shared all her knowledge and experience on case management and counselling for the benefit of the aspiring counsellors; there is no doubt that the workshop session will be a successful one.

Images from the workshop


4 years ago · · Comments Off on Helping front-line workers cope with stress during COVID-19: actions for peers

Helping front-line workers cope with stress during COVID-19: actions for peers


As a peer, there are multiple ways you can support your colleagues cope with stress, and stay mentally healthy or manage their mental health conditions at work. This is especially important during the COVID-19 pandemic, which has placed front-line workers under immense and unprecedented pressures, and put their physical, mental and social well-being at risk.

Peers are able to offer each other personal and professional support in unique ways, and this enables the collaborative problem-solving needed in such unprecedented emergency situations. Not only is supporting colleagues beneficial to the collective performance and relationships at work, but can also promote your own well-being and job satisfaction. Here are some actions you can take to support your peers cope with stress during this COVID-19 pandemic.

Actions peers can take to help front-line workers cope with stress during COVID-19

Be considerate

– Take a minute to consider what types of behaviours might be stressful or distracting to your colleagues who share your workspace and try to be as considerate as possible.

– Casually check-in with colleagues, and ask them to let you know if they would like you to make any changes to your office practices.

Offer support

– Reach out to a colleague if you notice that they are overwhelmed with their work, and ask them how you may be able to support during stressful periods by sharing your expertise or your time while also being mindful of your own well-being.

Strengthen social networks

– Put effort into building a friendly rapport with colleagues and cultivating a collaborative work environment for the team’s well-being.

– Make sure you offer your colleagues support, and consider doing simple actions such as having a coffee break or lunch together, or perhaps taking up a sport or a fun activity.

Participate and become a change agent

– Advocate for innovative ways to create a mentally healthy work environment such as organising an anti-stigma campaign or holding activities to raise awareness.

– Urge your employer to offer stress management education and mental health services.

Check-in and go the extra mile

– Find a moment to ask your colleague how they are doing in private. If they share with you their stress or problems, acknowledge them and listen to them attentively, empathetically and without judgement. If they would rather not talk, respect their privacy and let them know that you are available whenever they need.

– If they are receptive to support, encourage your colleague to think of something they can do to feel better like draw on the positive coping mechanisms they have practised in the past, or brainstorm practical steps they can take to help themselves.

Encourage awareness and help-seeking

– Help colleagues recognise the signs and symptoms of stress, burnout or other mental health conditions, and encourage them to seek support.

– Familiarise yourself with the available mental health services inside or outside your workplace, and offer to connect them.

– Remind your colleagues that seeking help is not a sign of weakness, and that caring for oneself is rather a sign of courage and resilience.

– When a colleague returns to work after time off for their mental health, do your best to behave sensitively yet normally. Reassurance, support and respect from colleagues will help the person rebuild self-esteem and reintegrate in the workplace environment.


– Consider becoming a worker representative, well-being champion or peer supporter. Search for training programmes, and ask your organisation if they may be willing to support you.

– Join, if your workplace has a peer support group. This may be an especially powerful tool if you are someone with lived experience of a mental health condition.

Have zero tolerance for bullying or harassment

– If you witness a colleague being bullied or harassed at work, make sure to acknowledge the act, show your support and encourage them to take the action they find most convenient to them.

– Advocate for and participate in awareness-raising campaigns aimed at fostering safe, healthy and harmonious workplaces free from violence and harassment.

Deal with suicide

– If your colleague indicates that they are about to intentionally harm themselves or commit suicide, remove access to means and do not leave them alone. Seek immediate support from health services.

– If you learn that a colleague has attempted suicide, the best approach is to offer kind non-judgemental support and a listening ear if they wish to use it. If appropriate, you can encourage them to reach out to health or counselling services, and offer to call or go there together.

Note: This article was shared by World Health Organisation (WHO). The original link is attached below.